a little while back I took “the big leap” and greatly downsized my cable, for a very brief moment I was going to switch internet carriers (literally less than 24 hours) but in truth my internet with Comcast is super fast and AT&T couldn’t even come close. so less than 24 hours after ordering U-verse I canceled it. ok, everything thing is fine no worries. mind you I was on the phone for the better part of an hours trying to cancel because first thing in the morning there was no record of my order, later in the day they were able to find it. hey I was the one who moved too quickly to begin with so I didn’t mind. about a month after that I got an email confirmation about my U-verse service . . . .wtf
so I call AT&T to find out what this is all about since I have canceled my service weeks prior to that date. they look for it, they look for it and then finally they found it. okay, they can see where my order was canceled before so they aren’t really sure why I’m getting a confirmation email but no worries, the order is canceled. ”and I don’t see a tracking number in the system so nothing has been shipped to you”. tracking number? I ask what she is referring to and she said the modem that is sent out for people who self-install their internet. so I say well, the service was supposed to be canceled and it wasn’t, even though the system acknowledges that it was, so what should I do if the package shows up at my door . . . .
later the next week I have a delivery notice, with no mention of a sender. I ignore it. the next day the same thing. and on the third day my daughter comes home from sick from school and calls to tell me that I have a package – damn. so I open the box looking for the return label that was supposed to be in the box. it’s nowhere to be found, nor is there a number to call. so I call the numbers that I have and spend this time more than an hour trying to get AT&T to send me a return label so that I can return equipment THAT I CLEARLY SAID THAT I DO NOT WANT, THAT I DO NOT NEED AND THAT EVEN THEY ACKNOWLEDGE THAT THEY SHOULD NOT HAVE SENT TO ME. and after being transferred and spending all this time on hold what am I told, to call another number.
look. I’ve worked customer service jobs before so I know that the person on the other line did not create my problem and I have enough faith to believe that they have done their best to help resolve my issue. I am a patient person and I treat people with respect, I did not call ATT U-verse cursing or yelling, I did not insult the person who asked me to be on hold yet again. but when I was asked to call ANOTHER NUMBER I lost any and all patience that was left in my body for this situation. so for the past I don’t know, month maybe, the dial-up modem from U-verse has been sitting in my living room, adding clutter to my life. it has been used as a platform for my daughters manicure and now has some nail polish splotches and no doubt some lint/dust bunny embryos but for fear of this very day I have resisted the temptation to discard the damn thing that I said I didn’t want oh so long ago. today, TODAY, I get a bill in the mail from AT&T U-verse . . . after eating my dinner I call the number and I’m sure you know how this goes, that office is closed now and I will have to call back during business hours. there is a note in the “news you can use” section, it says that I should be advised that I must return the AT&T U-verse equipment.
no shit
(even if you don’t want it)














